Decide which improvements to build, and prove what they delivered.
Valyu Trace gives every channel team the same way to size an improvement, rank the backlog on one score, and check the result after go-live. It covers voice and IVR, chat, the agent desktop and more, so you can stop reconciling spreadsheets.
The portfolio ranking for a sample utility. All figures in these screens are fictional.
Every team sizes improvements its own way, and nobody checks what they delivered.
Numbers nobody can compare
The IVR team, the chat team and the desktop team each have a spreadsheet, a cost per call and their own assumptions. Finance can't tell which estimates to trust.
Ranking by meeting
Prioritization takes a full-day calibration session, and the loudest case often wins. The scores are rarely written down in a way anyone can revisit.
No look back
Once something ships, attention moves on. Nobody compares the result with the estimate, so next year's forecasts are no better than this year's.
Three steps, one set of numbers.
Use each step on its own or all three together. Everything runs on your company's cost assumptions, so a voice idea and a chat idea are measured the same way.
Size an idea in about ten minutes
Four short steps: basics, volumes, effort and timing, result. Each channel uses its own benefit model, and the result shows its full working.
- Paste call volumes straight from your data source
- Inputs that rely on a default or an estimate are flagged, with the reason
- Payback is calculated net of ongoing costs
Rank the backlog on one score
Each idea gets a Priority score: what waiting costs, divided by the effort to deliver. The parts are pre-filled from the assessment, with the reason shown, and your team can adjust them.
- Rank across all channels or within each one
- Approvers see where every number came from before they sign off
- Approval locks the numbers as a version; later edits start a new one
Check what actually delivered
After go-live, record results at 30, 60 and 90 days and at 12 months. Valyu Trace compares them with the approved version using the same formulas and cost assumptions.
- On target, below target or missed, at a glance
- Other changes in the window are recorded, so results aren't over-read
- Forecast accuracy by channel shows where your defaults run high
Numbers your finance partner can check.
No black box. Every figure traces back to an input, its source and a formula anyone can read.
Set once by your company
Cost per agent, calls per agent and build rates are set once by an admin and used everywhere. Analysts can't quietly change them for a single idea.
Assumptions are flagged
When a figure relies on a company default or an estimate, the result says so and shows what happens if it's wrong.
A familiar scoring method
The Priority score follows the WSJF method, on the scale your teams already use:
Works with any vendor
Valyu Trace doesn't sell IVR, chat or desktop software, so it has no stake in which idea wins.
One place for the people who build, fund and approve.
Channel owners
Size your ideas the same way every time, and show your work instead of defending a spreadsheet.
Contact center leaders
See the whole backlog ranked on one score, and know which past bets paid off.
Finance partners
Review the cost assumptions once, then trust that every estimate uses them.
Built so your data stays yours.
Valyu Trace stores planning data such as volumes, costs and estimates. It doesn't need your customers' personal data.
Security questionnaire answers are available on request.
- Each company is walled offThe database itself keeps every company's data separate, and automated tests check it on every release.
- Clear rolesAdmins, analysts, approvers and viewers each see and do only what their role allows.
- EncryptedEncrypted in transit and at rest.
- A permanent recordApprovals and recorded results can't be edited or deleted, so the history holds up in a review.
- Established infrastructureRuns on Supabase and Netlify, which each hold their own SOC 2 reports.
See it with your own numbers.
A 30-minute walkthrough, built around one improvement your team is weighing now.
- We size it together, live
- You see how it ranks and how results are tracked
- No preparation needed; rough numbers are fine
Prefer email? Write to hello@valyutrace.com.